Return, Refund & Purchases Policy
Last Updated: April 2026
Thank you for choosing Bluebird Pads. As a small, family-run business based in Courtenay, British Columbia, we pour love, intention, and sustainable practices into every reusable period product we create. We believe that transparency builds trust, and trust builds community. That's why we've crafted this detailed policy to clearly outline how purchases, payments, returns, exchanges, and refunds work with our shop. Our goal is simple: to ensure you feel confident, respected, and supported at every step of your journey with us, while honoring our shared commitment to environmental stewardship and ethical consumption.
Purchases & Payments: What You Need to Know
All transactions on the Bluebird Pads website are processed in Canadian Dollars (CAD). This means that regardless of where you are browsing from, the prices you see at checkout reflect CAD pricing. If you are shopping from outside Canada, your bank or payment provider may apply currency conversion fees or international transaction charges. We encourage you to check with your financial institution beforehand so there are no surprises.
We are proud to share that all period products sold in Canada, including our reusable cloth pads, period underwear, liners, and wet bags, are exempt from the Goods and Services Tax (GST) and
Provincial Sales Tax (PST). This exemption is part of what's commonly referred to as the "Tampon Tax" repeal, a significant policy change that recognizes menstrual products as essential health items, not luxury goods. Importantly, this tax exemption also extends to accessories directly associated with menstrual care, such as our reusable wet bags, under what is sometimes called the "Tampon Carrier Tax" provision. This means you will never see sales tax added to your order at checkout, making sustainable period care more accessible and affordable for everyone in Canada.
We accept several secure and convenient payment methods to make your shopping experience seamless. You may complete your purchase using Visa, Mastercard, Shop Pay, or PayPal. All payment transactions are encrypted and processed through trusted, PCI-compliant gateways to protect your personal and financial information. We do not store your full credit card details on our servers. When you choose Shop Pay or PayPal, you benefit from their additional buyer protection programs, which may offer extra peace of mind for online purchases. Please note that while we strive to keep our website secure, we also recommend that you shop on a private, password-protected internet connection and keep your device's security software up to date.
Orders are processed within 1–3 business days after payment confirmation. You will receive an email confirmation once your order has been placed, and another notification with tracking information once your package has shipped. If you do not receive these emails, please check your spam or promotions folder, and feel free to reach out to us directly if you have any concerns.
Our Return & Exchange Philosophy
At Bluebird Pads, we design our products to last. We use organic cotton, low-impact dyes, and durable construction techniques because we believe in creating items that serve you well through many cycles, literally and figuratively. Because of this commitment to longevity and environmental responsibility, our return and exchange approach prioritizes repair and reuse over replacement or refund whenever possible. We view every product as a resource, and our preference is always to extend its life rather than contribute to waste.
That said, we understand that issues can arise. Maybe a snap isn't holding securely, a seam has come undone, or your package was delayed in transit. Whatever the situation, we invite you to contact us directly so we can work together toward a solution that honors both your needs and our shared values. We handle every inquiry with care, compassion, and a willingness to listen.
What Qualifies for a Return, Exchange, or Repair?
We gladly address concerns related to the structural integrity or workmanship of our products. If you notice a manufacturing defect, such as a seam that has split under normal use, a snap that has detached, or a waterproof layer that has delaminated, please reach out to us within thirty days of receiving your order. We ask that you provide a brief description of the issue along with clear photos so we can assess the situation accurately. In most cases involving verified structural defects, we will offer to repair the item and return it to you, send a replacement of equal value, or, if neither of those options is feasible, process a refund to your original payment method.
If you received the wrong item or your order was damaged during shipping, we sincerely apologize and will make it right. Please contact us within seven days of delivery with photos of the damage or the incorrect item. We will arrange for a replacement or refund as appropriate. For shipping damage claims, we may ask you to retain the original packaging temporarily in case the carrier requires documentation.
We also understand that fit and comfort are deeply personal. If you are unsure about sizing or style, we encourage you to review our detailed product descriptions and size guides before ordering. However, if you receive an item that doesn't meet your expectations and it has not been washed, worn, or used in any way, we may consider an exchange on a case-by-case basis. Please note that due to the intimate nature of our products and our commitment to hygiene, we cannot accept returns on items that show any signs of use, washing, or wear.
Unfortunately, we cannot accept returns or offer refunds for issues related to normal product aging. This includes fading of fabrics after repeated washing, minor staining that occurs with typical use, or general wear and tear that develops over time. These changes are expected with reusable products and are not considered defects. Similarly, if a product has been washed with harsh detergents, bleach, fabric softener, or dried using high heat, any resulting damage may void our workmanship guarantee. We provide detailed care instructions with every order to help your items last as long as possible, and we're always happy to answer care-related questions.
Because of health and hygiene considerations, we do not accept returns based on change of mind, sizing preference after use, or dissatisfaction with color or pattern once an item has been washed or worn. We encourage you to reach out with any pre-purchase questions. We're here to help you choose the right products for your body and lifestyle.
What Qualifies for a Return, Exchange, or Repair?
We gladly address concerns related to the structural integrity or workmanship of our products. If you notice a manufacturing defect, such as a seam that has split under normal use, a snap that has detached, or a waterproof layer that has delaminated, please reach out to us within thirty days of receiving your order. We ask that you provide a brief description of the issue along with clear photos so we can assess the situation accurately. In most cases involving verified structural defects, we will offer to repair the item and return it to you, send a replacement of equal value, or, if neither of those options is feasible, process a refund to your original payment method.
If you received the wrong item or your order was damaged during shipping, we sincerely apologize and will make it right. Please contact us within seven days of delivery with photos of the damage or the incorrect item. We will arrange for a replacement or refund as appropriate. For shipping damage claims, we may ask you to retain the original packaging temporarily in case the carrier requires documentation.
We also understand that fit and comfort are deeply personal. If you are unsure about sizing or style, we encourage you to review our detailed product descriptions and size guides before ordering. However, if you receive an item that doesn't meet your expectations and it has not been washed, worn, or used in any way, we may consider an exchange on a case-by-case basis. Please note that due to the intimate nature of our products and our commitment to hygiene, we cannot accept returns on items that show any signs of use, washing, or wear.
Unfortunately, we cannot accept returns or offer refunds for issues related to normal product aging. This includes fading of fabrics after repeated washing, minor staining that occurs with typical use, or general wear and tear that develops over time. These changes are expected with reusable products and are not considered defects. Similarly, if a product has been washed with harsh detergents, bleach, fabric softener, or dried using high heat, any resulting damage may void our workmanship guarantee. We provide detailed care instructions with every order to help your items last as long as possible, and we're always happy to answer care-related questions.
Because of health and hygiene considerations, we do not accept returns based on change of mind, sizing preference after use, or dissatisfaction with color or pattern once an item has been washed or worn. We encourage you to reach out with any pre-purchase questions. We're here to help you choose the right products for your body and lifestyle.
How to Initiate a Return or Exchange: A Step-by-Step Guide
The first and most important step in any return or exchange process is to contact us directly before sending anything back. Please email us at info@bluebirdpads.com with your order number, a clear description of the issue, and any relevant photos. This allows us to understand your situation fully and determine the best path forward. Once we've reviewed your message, we may issue a Return Authorization (RA) number to help us track your item when it arrives.
If your return is approved, please prepare your item with care. For hygiene and safety reasons, all products must be gently washed using a mild, fragrance-free detergent and air-dried before being sent back to us. Do not use fabric softener, bleach, or dryer sheets, as these can leave residues that affect the absorbency and integrity of organic fabrics. Once your item is clean and dry, place it in a reusable or recyclable bag, include a note with your RA number and contact information, and package it securely for shipping.
Our return address is:
Bluebird Pads
Attn: Returns
1060 21st Street
Courtenay, BC V9N 9W3
Canada
For customers located within Canada, we may provide prepaid return shipping labels for verified structural defects, at our discretion. This is part of our commitment to making sustainable choices accessible. For international customers, please note that you will be responsible for the cost of return shipping. We strongly recommend using a trackable shipping service and retaining your receipt until your return has been fully processed.
Once we receive your returned item, we will inspect it to confirm the issue described. If the return is approved, we will proceed with the resolution we discussed, whether that is repairing your item and sending it back, shipping a replacement, or issuing a refund. Repairs typically take 5–10 business days, depending on our current workload. Replacements are shipped as soon as inventory allows. Refunds are processed to your original payment method within 5–7 business days after approval. Please note that refunds do not include the cost of original shipping unless the return was due to an error on our part.
Shipping, Delivery, and Postal Considerations
We understand how exciting it is to wait for your order to arrive, and we do our best to get your package to you promptly. Orders are typically processed within 1–3 business days, and shipping times vary depending on your location and the service selected at checkout. Within Canada, standard shipping usually takes 3–7 business days; international orders may take 2–6 weeks, depending on customs processing in your country.
If your package has not arrived within the estimated timeframe, please don't hesitate to email us at info@bluebirdpads.com. In many cases, delays are due to temporary backlogs with postal services rather than issues with your order. We generally ask customers to allow an additional 5–7 business days beyond the original estimate before we initiate a trace with the carrier. This patience helps us avoid unnecessary investigations while still ensuring your order reaches you safely.
During peak holiday seasons, particularly from mid-November through early January, postal services worldwide experience significant volume increases, which can lead to longer transit times. If you are ordering gifts or need items by a specific date, we strongly recommend placing your order early and selecting an expedited shipping option if available. While we cannot control carrier delays once a package is in transit, we will always do our best to assist with tracking updates and problem-solving.
If your tracking information shows that your package was delivered but you have not received it, please check with household members, neighbors, or your local post office. Sometimes carriers leave packages in discreet locations or with building management. If, after checking these options, your order is still missing, contact us immediately so we can work with the carrier to file a claim or discuss next steps.
Hygiene, Care, and Product Longevity
Because our products are designed for intimate use, hygiene is a top priority for both you and us. We ask that all returned items be gently washed and completely dry before being sent back. This protects our team and ensures that items can be safely inspected, repaired, or responsibly recycled. Unwashed items cannot be accepted under any circumstances.
To help your Bluebird Pads products last as long as possible, we recommend washing them in cold or warm water with a mild, eco-friendly detergent. Avoid bleach, fabric softeners, and dryer sheets, as these can break down organic fibers and reduce absorbency. Air-drying is preferred, though low-heat tumble drying is acceptable if needed. Proper care not only extends the life of your products but also maintains their comfort and performance cycle after cycle.
We also encourage you to rotate between multiple pads or pairs of period underwear during your cycle. This reduces wear on any single item and gives fabrics time to fully dry and recover between uses. Storing clean, dry products in a breathable cotton bag or our reusable wet bags helps maintain freshness and organization.
Final Sale, Custom Orders, and Special Circumstances
Occasionally, we may offer clearance or final sale items at discounted prices. These items are marked clearly at checkout and are not eligible for return, exchange, or refund unless they arrive with a verified structural defect. We believe in transparency, so all final sale terms are disclosed before purchase.
Custom or personalized orders, such as items made with specific fabric combinations or monogramming, are also considered final sale due to their bespoke nature. If you have questions about a custom order before purchasing, please reach out to us directly. We're happy to discuss options and ensure we're aligned on expectations.
In rare cases, an item may sell out after you've placed your order but before it ships. If this happens, we will contact you immediately to offer a comparable replacement, a backorder option with an estimated restock date, or a full refund. Your satisfaction and communication are always our priority.
Contact Us: We're Here for You
We may be a small team, but we are deeply committed to providing thoughtful, responsive customer care. If you have any questions about our policies, your order, product care, or anything else, please don't hesitate to reach out. We aim to respond to all inquiries within 1–2 business days.
Email: info@bluebirdpads.com
Mailing Address: Bluebird Pads, 1060 21st Street, Courtenay, BC V9N 9W3, Canada
Website:
bluebirdpads.com
Social Media: Follow us on Instagram, Facebook, TikTok, and Pinterest @bluebirdpads for care tips, new product launches, community stories, and behind-the-scenes glimpses of our handmade process.
We also welcome feedback, positive or constructive. Your insights help us improve our products, policies, and practices. Every message we receive is read by a real person who cares about your experience.
Policy Updates and Your Agreement
Bluebird Pads reserves the right to update, modify, or revise this Return, Refund & Purchases Policy at any time. Any changes will be posted on this page with an updated "April 10, 2026" date, and significant updates may be communicated via email or social media. We encourage you to review this policy periodically, especially before placing a new order.
By purchasing from Bluebird Pads, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. This agreement helps us maintain a fair, sustainable, and respectful shopping experience for everyone in our community.